Returns Policy

14-Day Return Policy

We want you to love your purchase, but if for any reason you’re not completely satisfied, we offer a 14-day return policy from the date you receive your order.

Eligibility for Returns

To be eligible for a return, your item must:

✅ Be unused, unworn, and in the same condition as received
✅ Have all original tags attached and be in its original packaging
✅ Be returned within 14 days of receiving your order
✅ Not be a sale or final clearance item (these are non-refundable)

How to Start a Return

1. Contact Us – Email us at [your email] with your order number and reason for return.
2. Receive Return Instructions – We’ll provide you with the return address and any further details.
3. Send Your Item Back – You are responsible for return shipping costs. We recommend using a tracked service.
4. Refund Process – Once we receive and inspect your return, we’ll issue a refund to your original payment method

Exchanges

If you need a different size or item, please place a new order and return the original item for a refund.

Faulty or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of receiving your order so we can resolve the issue.

Additional Information

• We do not cover return shipping costs unless the item is faulty.
• We are not responsible for lost or damaged returns, so we recommend using a tracked shipping method.
• Refunds will be processed back to the original payment method. Shipping costs are non-refundable.
• For any questions, feel free to contact us at info@misstorque.com